The Dashboard is the first thing you see when you log in to StockCrowd: from here you create campaigns, check the donations of your whole organisation and analyse your regular givers, donors and leads. It has five areas: Home, My campaigns, Donations, Regular givers and donors and Signatures and Leads. This article tells you what you will find in each one and where to find the full guide for each area.
Home
Home is the front page of the Dashboard: it summarises your organisation's recent activity, and it is where you create a new campaign. It has three blocks.
Your donors and donation analytics
At the top of Home you will find your recent donors (Your donors in the last 30 days) and the analytics for the donations received in a period, compared with the previous period. By default you see the last 30 days against the 30 days before, and you can change it to today, the last seven days, the last year or since the beginning.
Choose how you would like to raise funds
In the Choose how you would like to raise funds block you choose the type of campaign you want to create, with a note on the recommended use of each type. The campaign types you can create depend on your subscription plan. To find out which type suits you, see what types of campaign you can create with StockCrowd.
Your campaigns
The Your campaigns block shows one card per campaign. From each card you can:
Edit the campaign.
Open the Preview, with the eye icon (its tooltip says Campaign templates).
Check and edit the campaign URL: the domain, the template and the language. From here you can also download the HTML of the embedded form, to add it to your website, or the full HTML of the campaign.
Add Tags, to filter and organise your campaigns better.
Go to the campaign's donations.
Go to the campaign settings.
Each card shows the campaign status with a coloured dot: green if it is 🟢 Active, grey if it is ⚪ Pending and blue if it has 🔵 Ended. On the cards you can only check the status; to change it, go to My campaigns.
You can sort your campaigns by recent donations, by recent edits or by creation date (newest or oldest first). You can also filter them by title or ID, type or status, and by tags if you use them.
📖 Full guides: Dashboard → Home (article in Spanish). To organise your campaigns with tags, see organise your campaigns with tags (article in Spanish).
My campaigns
My campaigns is the area where you manage your campaigns one by one. Here you can:
Check and change the status of each campaign, and see the history of status changes. My campaigns is where you activate a campaign.
Choose whether the campaign issues donation certificates and who issues them: StockCrowd or a third party. If you do not want them, choose Don't issue.
Manage the URLs where the campaign is published: the published template, the language of each URL and the QR code.
Search and filter your campaigns by title or ID, tags, type and status, and choose how many you see per page.
See your organisation's Campaign Clusters.
📖 Full guides: Dashboard → My campaigns (article in Spanish). To activate a campaign, see activate a campaign; for the QR code, generate a QR code for your campaign URL; for clusters, create a campaign cluster.
Donations
Donations brings together the donations of all your organisation's campaigns, in every status, so you can find and manage them from one place. It has three tabs.
General: find a donation by email, first name, surname, document number, donation ID or order number. Filter by campaign, payment gateway, donation type, payment type, dates (start and end, registration or confirmation), status and Minimum / Maximum amount. Clear filters removes them and Export (CSV) downloads the results.
Monthly statistics: the amounts raised by each campaign, by month and year, with the total at the bottom.
Statistics amounts: the breakdown of the payments received by concept. You can filter it by date and status, and it has a button to export the report.
Each donation has a ⚙️ button with options that depend on its status. On a failed payment you can only check the payment details and see the payment attempts. On a paid donation you can also see the details, resend the donation email, change the nickname on the donation or cancel the transaction.
If you need a more detailed report for a campaign, generate it from the campaign itself, in Management → Transactions.
📖 Full guide: Dashboard → Donations (article in Spanish). What each status means: transaction statuses (article in Spanish).
Regular givers and donors
Regular givers and donors (shown in the menu as Regular givers) works like a mini CRM: it gives you an overview of your donors across all your campaigns so you can analyse and export them. It is an analysis area, not a management one: to change a regular giver's subscription you need to go to the campaign, in Management → Regular givers. It has four tabs:
Regular givers: donors with a recurring payment commitment, with their current fee, fee history and total donated.
Donors: donors who have made one-off donations but have never had a recurring charge.
Blocked subscriptions: recurring charges that could not be processed and need a manual action to be reactivated. You see the donor's email address, the campaign, the current fee and the reason the charge failed.
Cancelled subscriptions: subscriptions that have been cancelled for good, with the reason: from the back office, by the donor on the website, by the donor through their bank, or because of a dispute.
Every tab has filters and can be exported as a CSV file. The export only includes the records that match the filters applied; with no filters, it exports the full list. At the bottom of Regular givers and of Donors you will find the totals by currency.
📖 Full guide: regular givers, donors and signatures (article in Spanish).
Signatures and Leads
Signatures and Leads brings together all the signatures and leads registered in your organisation's campaigns: those from petition campaigns and those from Leads Landing campaigns. It used to be inside Regular givers and donors and is now an area of its own in the Dashboard. For each record you see its identifier, registration date, first name and surname, phone number, email address, the campaigns they have signed up to and their Total signatures. You can filter by email, first name and surname, campaign and registration date, and export the list with the Export button. It is a read-only area: you cannot edit the records.
📖 Full guide: regular givers, donors and signatures (article in Spanish).
❓Frequently asked questions
Where do I change the status of a campaign?
You change the status of a campaign in My campaigns. On the Home cards you can only check it, with a coloured dot: green if it is Active, grey if it is Pending and blue if it has Ended.
Where can I see the donations of all my campaigns at once?
The donations of all your campaigns, in every status, are in the Donations area of the Dashboard. You can search, filter and export them as a CSV file.
What is the difference between a regular giver and a donor?
A regular giver is a donor with a recurring payment commitment (regular fees). A donor is someone who has made one-off donations but has never had a recurring charge.
Can I change a regular giver's subscription from Regular givers and donors?
Regular givers and donors is an analysis area, so you cannot change a regular giver's subscription there. You change it from the campaign, in Management → Regular givers.
Where can I see the signatures and leads from my non-fundraising campaigns?
The signatures and leads from your campaigns are in the Signatures and Leads area of the Dashboard.
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