StockCrowd can email you every time there is a problem with the payment of a regular donation, so that your organisation can react in time. This article explains which types of notification exist, how to create a notification setting the email address and the language you want to receive it in, and how to modify or delete it afterwards.
1. Receive a notification when a regular donation payment fails
StockCrowd lets you receive a notification every time there is a problem related to the payment of a regular donation.
This way your organisation can act in time and, if needed, contact the donor so that whatever caused the problem is resolved and the recurring payment goes through correctly.
The affected subscriptions are managed from Regular givers: how to modify, pause, unblock or cancel them is covered in Manage your regular givers and their donations.
2. Know the types of notifications
These are the types of notification about failed regular donation payments that you can receive, and when each one is sent:
Notification type | When is it sent? |
Subscription blocked | Sent when the payment cannot go through because of a problem with the donor's payment method: an expired or disabled card, or a bank account with insufficient funds. |
Subscription cancelled | Sent when the donor cancels their subscription from their personal area. |
Card expired or about to expire | Sent when the donor's card has expired or is about to expire (available only for Stripe, Paypal and Braintree). |
Payment with dispute | Sent when the donor contacts their bank to dispute a payment made to your organisation through Stripe. This Stripe article explains how to proceed in the event of a dispute. |
Direct Debit declined | Sent when a payment related to a SEPA debit fails. |
3. Set up notifications
To create a notification about failed regular donation payments, follow these steps in the campaign you want to be notified about:
Go to Campaign → Management → Regular givers.
Click on the Options dropdown and select Notifications.
Click on Add new email to notify to create a new notification.
Enter the email address where you want to receive the notifications.
Select the language you want to receive the notifications in.
Select the type of notification you want to receive.
Click on Add new email to notify to create the notification.
At this point the notification is created:
4. Modify or delete a notification
The notifications you have already created are modified and deleted from the same screen where you created them:
Go to Campaign → Management → Regular givers.
Click on the Options dropdown and select Notifications.
You will be shown the notifications you have previously created:
(a) Modify a notification
To change the email address, the language or the type of a notification that already exists:
Click on the pen-shaped icon.
Modify the fields you set up earlier.
Click on Add new email to notify to save the changes.
(b) Delete a notification
To delete a notification you no longer want to receive:
Click on the trash can icon.
Click Yes to confirm and delete the notification.
❓Frequently asked questions
Answers to the most common questions about notifications for failed regular donation payments.
Which types of failed payment notification can I receive?
You can receive five types of notification: subscription blocked, subscription cancelled, card expired or about to expire, payment with dispute, and direct debit declined. You choose which type you want to receive when you create the notification.
Can I receive the notifications at several email addresses?
Each notification is created for one email address, and you can create several notifications: the Notifications screen shows all the ones you have previously created, each with its own email address, language and type of notification.
Which language do the notifications arrive in?
Notifications arrive in the language you select when you create them. If you want to change it later, you can modify the notification from the pen-shaped icon.
Why does a donor's subscription get blocked?
The subscription blocked notification is sent when the payment cannot go through because of a problem with the donor's payment method: an expired or disabled card, or a bank account with insufficient funds. To reactivate a blocked subscription, see Manage your regular givers and their donations.
What should I do if I receive a payment with dispute notification?
The payment with dispute notification is sent when the donor contacts their bank to dispute a payment made to your organisation through Stripe. How to proceed in the event of a dispute is explained in this Stripe article on how disputes work.
Which payment gateways does the expired card notification work for?
The card expired or about to expire notification is available only for Stripe, Paypal and Braintree.
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