What is StockCrowd PAY?
StockCrowd PAY is the payment gateway we offer to organisations on the Starter and Scale plans. It offers an easy way of receiving donations via a wide range of payment methods.
It is built upon the infrastructure of Stripe, a leading payment gateway internationally which allows you to accept payments securely via credit and debit cards, Apple Pay, Google Pay, Bank Transfers, direct debits and more.
With StockCrowd PAY you can accept currencies in multiple currencies, have access to your own dashboard and have the donations go directly to your bank.
Whilst you can start to build your campaign before registering with Stripe, it is essential to register for StockCrowd PAY in order to activate your campaign and receive donations.
Also, StockcrowdPay allows you to give the option to donors to cover StockCrowd fees. You can learn more about it in this article.
Stripe has a small transaction fee which depends on the payment method. Please visit Stripe's pricing page for more details.
❗️Please keep in mind that the person who registers with Stripe must be a representative of the organisation or someone with significant management responsibility.
Activate StockCrowd PAY into your Account
To view the step-by-step process on how to activate StockCrowd PAY into your account, please visit this article.
StockCrowd PAY as a Payment Method
Once you have learned about StockCrowd PAY and how to activate it, next step is to add it in your campaign and configure the Payment Methods allowed in our platform so donors can pay in different ways to donate.
The payment methods depend on the frequency of the donations, these can be either one-off or recurring.
Both periodicities have these methods in common:
Debit or credit card. Here the donor is going to have to add their Card Number as well as the details for the payment to be able to go through.
SEPA debit. In this Payment Method, when the donor adds their bank account details, though Stripe the system sends the order to the Bank, and once it is approved, the payment goes through.
Wallet. Here the donor has the option to pay via Google Pay or Apple Pay, after clicking on the button, they will have to give permission for the payment to go through.
If it is configured, you can use Google and Apple Pay both in your desktop and mobile device.
❗️Please, take into account this option is not available within Peer-to-Peer (P2P) Campaigns.
However, each periodicity have also their specific payment methods:
One-off donations
Transfer via SOFORT. In this Payment Method you are allowed to donate only if your bank account is based in: Spain / Austria / Germany / Belgium / Italy.
OXXO. This option is used to allow donations coming from bank accounts based in Mexico. The donor would need to add their Name and the Email of their OXXO account.
Recurring donations
BACS Direct Debit. This option is used to allow donations coming from bank accounts based in the UK.
FAQ - Frequently asked questions about StockCrowd PAY
How can I access the StockCrowd PAY control panel (Stripe Dashboard)?
How can I access the StockCrowd PAY control panel (Stripe Dashboard)?
StockCrowd PAY is a development on Stripe's infrastructure, therefore, during the registration process you will be creating your Stripe account (Stripe is a world-leading payment gateway in online transactions, here you can see more information: https:// stripe.com).
You will have a username and password that will allow you to access the Stripe control panel and see all StockCrowd PAY movements as well as customise your account in aspects such as the frequency of sending money to your current account, the descriptions that will appear in the bank statements of your donors, enable other means of payment or generate movement reports for your review.
You can have access to StockCrowd PAY through the Stripe login:
If I already have a Stripe account can I use it for StockCrowd PAY?
If I already have a Stripe account can I use it for StockCrowd PAY?
Yes, when you register for StockCrowd PAY it will ask for you for your Stripe email address, if you use the same email that you use already with Stripe the system will then ask you if you wish to use the same details.
If this is your case, you will be ready to start using StockCrowd PAY, using the setup from your Stripe account.
Can I change the login email address for Stripe after registering?
Can I change the login email address for Stripe after registering?
It is not possible to change the Stripe login email, it is a current limitation of the system given that your user is linked to your email address.
However, adding further users with administrator access with different email addresses is possible.
Remember that Stripe uses two-factor authentication, so you will also need a mobile phone number to which you can receive a PIN code when you log in.
Can I create and preview campaigns before completing the StockCrowd PAY registration process?
Can I create and preview campaigns before completing the StockCrowd PAY registration process?
Yes. When you enter StockCrowd for the first time, you will have a task list you need to complete before you can activate your Campaigns.
One of these tasks is registering for StockCrowd PAY, whilst you cannot activate your campaign without StockCrowdPAY as it is necessary to process payments, you can already begin to work on its design.
Costs of StockCrowd Pay
Costs of StockCrowd Pay
For each StockCrowd PAY transaction, there are two costs:
The cost for the use and maintenance of the StockCrowd software (+ Taxes).
The percentage fee will depend on your selected plan.
The Stripe transaction cost, this cost depends on the payment method and location of your donors and organisation.
How does the "Donor covers fees" work?
How does the "Donor covers fees" work?
To find out more about how "Donor covers fee" can be activated and how it works see this article.
❗️ The StockCrowd PAY "Donor Covers fees" function helps to cover only the first cost, that of the StockCrowd Software.