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Consult the Transactions Pending Confirmation
Consult the Transactions Pending Confirmation

In this article we explain how to view which transactions are pending confirmation by the donor's bank

Davide Ferrari avatar
Written by Davide Ferrari
Updated over a year ago

What is a pending transaction?

It is a donation made through a direct transfer via online banking or through a BACS direct debit and pending confirmation by the donor's bank.

Once the bank confirms the transaction, it will appear in contributions. On the other hand, if the bank does not confirm the transaction, it will appear in abandoned transactions.

View pending transactions

In order to view your pending transactions, go to Campaign > Management > Pending transactions

In this section you can also view donors' data.

In order to view donors' data click the gear-shaped icon and select View user's details

At this point, you will see the donor's data

Generate a report of pending transactions

In order to generate a report of your pending transactions:

  1. go to to Campaign > Management > Pending transactions

  2. click on Options and select Export donors list (CSV)

The report will be downloaded by default into your computer's Downloads folder.

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