What is StockCrowd PAY?
StockCrowd PAY is the payment gateway we offer to organisations on the Starter and Scale plans. It offers an easy way of receiving donations via a wide range of payment methods.
Please visit this article in order to know more about StockCrowd PAY
Step-by-Step Guide for Registering with Stripe
Please keep in mind that if you already have a Stripe account, you can continue the StockCrowd PAY registration with the email address of the owner or administrator of that account.
❗️It is not possible to change the email address after the signup process.
So please be sure to use the correct email address for this setup.
If you don't have a Stripe account, please follow the steps below to register into Stripe:
Step 1 - Add Login and Account verification details
The first step is to enter the email with which you wish to register.
Create a safe password
Define a safe password for your Stripe account.
Add a mobile phone number
To keep your Stripe Account safe, it is necessary to verify your identity each time you log into it.
The 2-Step verification requires a mobile phone number to be completed.
Therefore, please make sure to add an active mobile number - and to have easy access to it.
Confirm your mobile number
You will receive via SMS a 6-digit code, sent to the phone you registered in the previous step.
Save the Security Code
You will reach a screen with a security code that will allow you to unblock your Stripe account if necessary in the future.
We advise you to save this code in a safe place.
Step 2 - Add relevant information from your Organisation
Add the relevant information from Organisation.
You will see that many fields will already be pre-filled with the data you used to sign up for StockCrowd.
❗️ Please make sure that these details are correct, as you will not be able to go back and change them.
Complete the fields required to complete the registration.
Add details from the Organisation's representative
You must add details about the person that represents the Organisation.
If you are not this person, you must ask for the representative's details to complete the signup process.
Add the information from Business Owners (if applicable)
As Stripe will manage funds from your organisation's account, it is important that the people who have decision-making and/or representation powers are registered on the platform.
❗️Therefore, if your organisation only has one legal representative, you do not need to fill in the details of company owners (organisation).
Additionally, you might have to add details about other account representatives if:
You are not the only person with more than a 25% stake in the business, or
You are not the only person on the Board of Directors.
Step 3 - Add your Bank Details
Add the bank details for the account in which you wish to receive donations.
Add public details for customers (donors)
Add the details that will be publicly displayed in your donor's bank statements.
We recommend that you add your Organisation's name or something that will be easily recognised by donors.
Step 4 - Review data and confirm the registration of your Stripe Account
In the final step, you will be able to see all the details you have entered and ensure that they are correct.
Click on the pencil icon 📝 if you need to correct the information displayed in one of the sections.
Confirm if you are ready to finish the setup, and you will be redirected to your StockCrowd Account.
FINAL STEP - Validation
Once you have submitted your details, Stripe will review the details you have entered and we will make StockCrowdPAY your default payment gateway.
Validation usually takes around 48 hours. Stripe may ask for additional documentation or further information when needed.
❗️ Whilst the validation process is taking place, you can launch Campaigns and begin to collect donations.
However, Stripe will only transfer them to your bank account when your account is fully validated.
After finishing this process, if you still have to review the information or documentation necessary to complete your registration in Stripe, you will find notifications to solve the pending issues.
Add Documentation or information pending validation
Every time you access your StockCrowd Account, you will receive a notification informing you if you have pending actions to complete your StockCrowd PAY registration.
Click on the pending task, and you will be redirected to the Stripe registration page to review and solve the pending actions.
The most common cases are:
Verification of Email Address: If you did not verify the email address when you registered into Stripe, search for the verification email in your inbox.
❗️Please make sure to also look in your SPAM folder, in case you don't find the email in the main inbox.
Complete the information from Directors and/or Business Owners: You may have to add more information about someone from your team, like a director or someone from the Board of directors.
Add additional information. It is possible that some information is missing from the information you provided during the registration process.
💡 To see more information about StockCrowd PAY and FAQs,
please check our article: