1. Receive a notification
StockCrowd allows you to receive a notification every time a problem occurs related to the payment of a periodic charge. In this way, your Organization will be able to act in time and eventually contact the donor so that the incidents that have caused the problem can be resolved and the periodic payment completed correctly.
2. Know the types of notifications
You can receive the following types of notifications:
Type of notification | When it sends? |
Subscription blocked | Sent when payment cannot be made due to a problem related to the donor's payment method: expired or non-enabled card, bank account with insufficient funds. |
Subscription canceled | Sent when the donor cancels his subscription from his personal area. |
Card expired or about to expire | Sent when the donor card has expired or is about to expire (Available for Stripe, Paypal and Braintree only). |
Payment with dispute | Sent when the donor contacts their bank to dispute a payment made to your Organization through Stripe. This Stripe article explains how to proceed in case of disputes. |
Direct Debit declined | Sent when BACS direct debits are declined. |
3. Set up notifications
In order to set up notifications:
Go to Campaign > management > periodic charges
2. Click on the Options dropdown and select Notifications
3. Click on Add new email to notify to create a new notification
4. Enter the email address which you want to receive notifications to
5. Select the language in which you want to receive notifications
6. Select the type of notification you want to receive
7. Click on Add new email to notify to create a new notification
At this point you will have created the notification
Modify or delete a notification
In order to modify or delete a notification:
Go to Campaign > management > periodic charges
2. Click on the Options dropdown and select Notifications
You will be shown the notifications that you have previously created
(a) Modify a notification
Click on the pen-shaped icon
2. Modify previously created fields
3. Click on Add new email to notify to save changes
(b) Delete a notification
In order to delete a notification:
Click on the trash can icon
2. Click Yes to confirm and delete the notification
